To further improve customer satisfaction and service response, our company has recently upgraded its after-sales and maintenance system for electric bicycles, now covering remote diagnostics, technical support, spare parts supply, and service network development — ensuring global clients enjoy worry-free ownership.

With growing export volumes to Southeast Asia, the Middle East, Africa, and South America, we have received increasing demand for localized support. In response, we’ve implemented a multilingual after-sales mechanism, offering online technical guidance, troubleshooting videos, user manuals, and scheduled service checks to help clients solve issues quickly and efficiently.

In addition, we provide a standard spare parts kit with all shipments and offer priority parts channels for long-term partners. For bulk orders, we support the setup of local service points and offer technician training to ensure service localization and long-term reliability.

We believe that delivery is just the beginning — ongoing support defines real value. We remain committed to building a responsive and professional service ecosystem for all our global e-bike users.